HOW IS THE GIFT CARD DELIVERED?
By email. If you send the gift card as a gift, the recipient receives the gift card on the date you choose. Otherwise, the gift card is emailed to you after purchase.
HOW DO I CHECK MY BALANCE?
Open your gift card email and select the button to view your gift card. Your remaining balance will appear on the gift card page.
DOES MY GIFT CARD EXPIRE?
Yes. CEP Running gift cards expire 5 years from the date of purchase.
WHERE CAN I USE MY GIFT CARD?
Your gift card can be used on anything at ceprunning.com, including sale and outlet items. It can’t be used to buy another gift card.
CAN I USE MY GIFT CARD WITH A DISCOUNT CODE?
Yes. You can use a gift card and a discount code on the same order.
CAN I USE MORE THAN ONE GIFT CARD ON AN ORDER?
Yes. You can use multiple gift cards on one order. If they don’t cover the full total, you can pay the rest with another payment method. Any remaining balance stays on your card for future orders.
DO GIFT CARD PURCHASES EARN LOYALTY POINTS?
Yes. Gift card purchases earn CEP MVP Rewards points.
THE RECIPIENT HASN’T RECEIVED THEIR GIFT CARD EMAIL. WHAT SHOULD I DO?
If you chose a future send date, the email arrives on that date. Otherwise, ask the recipient to check their spam folder. If it’s not there, contact us at support@ceprunning.com or 888-519-2338 and we can resend it.
CAN I CHANGE THE RECIPIENT’S EMAIL OR SEND DATE AFTER PURCHASE?
Contact us at support@ceprunning.com or 888-519-2338 and we’ll be happy to assist.
CAN I RETURN A GIFT CARD?
No. Gift cards are final sale and can’t be returned.
IF I RETURN AN ITEM I PAID FOR WITH A GIFT CARD, HOW AM I REFUNDED?
Your refund goes back to your original form of payment. Any amount paid with a gift card goes back onto that gift card.
